An organization uses information strategically in three areas to make sense of change in its environment to create new knowledge for innovation and to make decisions about courses of action these apparently distinct processes are in fact complementary pieces of a larger canvas and the information behaviors analyzed in each approach interweave into a richer explanation of information use in organizations through sensemaking people in an organization give meaning to the . The knowing organization how organizations use information to construct meaning create knowledge and make decisions c w cho0 an organization uses information strategically in three areas to make sense of change in its environment to create new knowledge for innovation and to make. Finally in decision making understanding and knowledge are focused on the selection of and commitment to an appropriate course of action by holistically managing its sensemaking knowledge building and decision making processes the knowing organization will have the necessary understanding and knowledge to act wisely and decisively. Current thinking in management and organization theory recognizes three distinct arenas in which the creation and use of information play a strategic role in determining an organizations capacity to grow and adapt first organizations search for and evaluate information in order to make important decisions. The book links the broad areas of organizational behavior and information management it looks at how organizations behave as information seeking information creating and information using communities and introduces a unifying framework to show how organizations create meaning knowledge and action